FREQUENTLY ASKED QUESTIONS

PRODUCT INFORMATION

 

WHAT SIZE SHOULD I ORDER?

Unless stated in the item description, all of our clothing runs true to age. For example, if you're ordering for a 7 year-old, you would order a size 7. If your child is on the broad or tall side, we recommend sizing up.

 

HOW SHOULD I WASH MY BITTY BUTTONS CLOTHING?

Most of our designs are machine washable -- because busy moms and dads don't have time for hand washing! Wash garments with embellishments inside out, with like colors on cold. Tumble dry on low or, air dry clothing with embellishments.

 

DO YOU OFFER CUSTOM ORDERS?

Sorry, but we do not offer custom orders right now.

 

 

SHIPPING

 

WHEN WILL MY ORDER SHIP?

All orders are typically completed and shipped within 10 business days of purchase. Please be aware that all of our clothing is handmade and may exceed 10 business days in rare cases. If you're ordering during or around a holiday, we suggest purchasing at least three weeks in advance.

 

 

GENERAL INFORMATION

 

CAN I RETURN OR EXCHANGE MY PURCHASE?

Sorry it didn't work out! If you are unsatisfied with an item, we are happy to help with an exchange, but do not currently accept returns.

 

Purchases may be returned for store credit or exchange within 14 days of purchase. Any items postmarked after 15 days will not be eligible for exchange. Items must be unworn, unused & unwashed with all tags attached. When exchanging item(s), you will be responsible for any new or additional shipping charges. We have the right to deny exchanges if the merchandise returned does not meet our exchange policy requirements.

 

Please be aware that we cannot always accommodate exchanges due to  limited merchandise. Do not send your exchange back before you've heard from a representative.

 

Please complete our contact form and we will get back to you as soon as possible.

WHO DO I CONTACT REGARDING CARRYING BITTY BUTTONS IN MY BOUTIQUE?

We are always looking to work with people who appreciate the art of handmade clothing, and the details that make every day outfits a little more special. If you're interested in carrying our clothing in your store, please complete the contact form or email susan@bittybuttons.com.

 

HOW DO I FIND OUT ABOUT NEW MERCHANDISE, SPECIAL PROMOTIONS AND SALES?

To find out about new merchandise and special events at Bitty Buttons, follow us on social media or join our email list by entering your email address below. You may unsubscribe from this service at any time.